Privacy Policy

Information We Collect

To design a journey that’s genuinely yours, we ask for a few things — and observe a few more as you explore with us.

Information you give us

• Contact details — name, email, phone number, and mailing address.
• Travel preferences — destinations, travel style, dates, budget range, and special occasions.
• Traveller details — passport information, dietary needs, and accessibility requirements, collected only when required to book your itinerary.
• Payment information — processed securely through our payment partners; we do not store full card numbers.
• Correspondence — messages exchanged with your travel designer, by email, phone, or chat.

Information we collect automatically

• Device and browser type, IP address, and general location.
• Pages viewed, collections explored, and time spent on our site.
• Referring website and search terms that brought you to us.

How We Use Your Information

We use what you share with us to:

• Design, quote, and book the journey you’ve asked for.
• Coordinate with local partners, guides, and accommodations on your behalf.
• Communicate itinerary updates, confirmations, and travel advisories.
• Personalise recommendations for future journeys, if you’d like them.
• Improve our site, collections, and the way we design experiences.
• Meet legal, tax, and regulatory obligations tied to travel bookings.

We never use your information to make decisions that aren’t in service of planning or improving your travel experience with us.

Sharing With Partners

Delivering a seamless journey means working with a trusted network on the ground. We share only what’s necessary, and only with:

• Local operators and guides who deliver the experiences in your itinerary.
• Accommodation and transport partners required to confirm your bookings.
• Payment processors who handle transactions securely on our behalf.
• Service providers who support our technology, analytics, and customer care.

We do not sell your personal information to third parties, and we never share more detail than a partner needs to fulfil your booking.

Cookies & Tracking

Our site uses cookies to remember your preferences, understand how our collections are explored, and measure the performance of our journeys pages. You can manage or disable cookies through your browser settings at any time; some features of the site may work differently as a result.

Data Security

We apply industry-standard safeguards — encrypted connections, restricted internal access, and regular security reviews — to protect your information from unauthorised access, alteration, or loss. No method of transmission over the internet is completely secure, but we work continuously to protect what you entrust to us.

Data Retention

We retain your information for as long as needed to plan your journey, support any follow-up travel, and meet our legal and accounting obligations. When it’s no longer needed, we securely delete or anonymise it.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your information, subject to legal retention requirements.
• Object to or restrict certain uses of your information.
• Request a portable copy of your data.
• Withdraw marketing consent at any time.

International Travellers

Because we design journeys across the globe, your information may be transferred to and processed in countries other than your own, including those where our local partners are based. Wherever it travels, we apply the same standard of care to your data as described in this policy.

Children’s Privacy

Our services are intended for adults planning travel. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to This Policy

As our collections and services evolve, we may update this policy to reflect that. We’ll post the revised version here with an updated date, and notify you directly if a change materially affects how we handle your information.

Contact Us

Questions about this policy or how your information is handled? We’re always happy to talk it through.